Posted by Sean Cohen

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?

Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?

Offering stand-out service on the Internet isn’t as hard as it is rare. Take these simple steps towards old-style service in the digital age:

1. Give Each Customer a Personal Response
2. Be Clear, But Sincere
3. Offer Live Customer Support
4. Make Sure Your Support Reps Have All the Answers

Give Each Customer a Personal Response

When a customer sits down to e-mail your company, it’s because he needs help. He chooses e-mail because it’s quick, but his request still warrants a satisfying and personal response!

Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.

Be Clear, But Sincere

When responding to customers’ e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, “Would this answer satisfy me if I were the customer?”

Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!

Offer Live Customer Support

E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet!

Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he’s looking for.

Make Sure Your Support Reps Have All The Answers

The presence of phone support will do no good if your staff doesn’t know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.

What a good feeling it is to talk to someone who feels confident in his product. It’s even better if he’s knowledgeable enough to solve your problem without transferring you all around the company!

Provide Stand-Out Service; Gain Lifelong Customers

Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of everycompany, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life!

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I have to tell you right off the bat, Soren Jordansen’s Internet Marketing Success Formula knocked me for a loop when I got my finally got hands on his free 41 page e-book. It’s bursting at the seams with useful information Soren gleamed from his own experience and, more importantly, from conducting scientific surveys of internet marketers. Basically, the average internet marketer is a new marketer who desperately wants to make enough money so they can quit their day job but has doesn’t have the foggiest idea on how to actually go about doing so.

There is one startling finding that many seasoned marketers overlook, or just plain don’t know, and it is from this fact that Soren lays out detailed proven tested step by step plan This e-book is written for the new marketer or for any other marketer who is stuck and hasn’t yet experienced success online. When you can get right down to it, it’s a roll up your sleeves and get your hands dirty how to guide on starting a internet business from scratch. Everything, and I mean everything, is covered from choosing a web host, building a squeeze page, monetizing the list building process, how to set up a profit pulling email series and what types of affiliate programs convert the best while creating the trust and creditability.

The traffic generation system starts with methods that generate tons of free traffic immediately and progresses through more advanced and time consuming tactics as well as using paid traffic to build your business. The only thing I wished Soren would have spent more time on was the chapter where he shows you how to take it to the next level. However, it’s really for internet marketers who need to get their basic hands free affiliate system set up and running first. Now, what make Soren’s report stand head and shoulders above every other basic how to guide are the real life examples Soren is currently using in own business.

He doesn’t waste your time with fictional dog training case studies or other such nonsense. And get this, Soren is letting people rebrand this e-book for a ridiculously low price. I’m not kidding when I say using the methods revealed in The Internet Marketing Success Formula could mean the difference between you becoming one of the scant few percent making real money online or still spinning your wheels trying make sense of internet marketing and going nowhere fast! My recommendation is to get your hands on this free e-book and follow the steps exactly as Soren says.

=> Visit Internet Marketing Success

I just read i pretty killer Google Snatch 2 Review and thought I would share the link with you all.  It points out some good points and a few bad points also.  Let me know what you think.

CX Digital or Incent-a-click is having one of the largest Affiliate promotions I have ever seen in the industry. First place winner gets to travel via private jet to a tropical island to stay in a multi-million dollar villa for a week. There are also tons of prizes for the top 50 affilates not to mention weekly prizes too. I’m going to be ramping up my marketing efforts to take a shot at this one.

Good luck everyone!

The launch date for the Secret Affiliate Code as been pushed back by 2 days.  The new release date is June 19th, but on the 18th there will be a video out sharing more about the program.  This is a Can’t miss!

Make sure to check back for the Secret Affiliate Code Video!

Well, it is only 2 weeks away until the Secret Affiliate Code video comes out, and I am very excited for this.   I’ll Make sure to update my blog as soon as it comes out so you will have first crack at it.

Here is to Making some Easy Affiliate Money!

I read though the whole Facebook Payday Program today and I have to say I’m really Impressed.

The Secret Affiliate Code goes Live on June 17th and it is going to be one of the hottest Affiliate Marketing Products of the Year. Craig Beckta is one of the least known but most Succesfull Affiliate Marketers in the Industry Today.

I haven’t seen the product yet, but I can’t wait to get my hands on a copy to review for all of you.

Stayed tuned for more information on the Secret Affiliate Code.

Of course, a few days after i registered for Pubcon I found a nice fatty coupon code for Pubcon.  I wasn’t able to take advantage of this coupon code, but i figured i would share it with as many people as I could.

 This code should give you a 20% discount off of your pubcon registration.  If you are signing up drop a comment and maybe we can meet for a beer in Vegas Baby!

Code: md-4520

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I recently installed Auto Social Bookmarker from Mass-automation to a few of my Blogs.  It is a bit cumbersome when you order because you are not delivered the plug-in right away; however, i submitted an e-mail and support ticket and both were answered promptly when i woke up in the morning.

This tool looks like it may be the answer to hands off social bookmarking.  Once the plug-in is configured the it will post to the bookmark sites every time a new post is delivered.  It will even  bookmark future posts so you can upload articles, set the distribution date, and the blog will simple manage and promote itself as long as you have content.

 I will post a more detailed review of the product and the result it provides after it has been installed for a while.